Your Aap privacy policy

Your Aap Privacy Policy

Date:-06/09/2025

Your Aap provide womens salon service at customers homes through our android application.

We care about customers privacy and security of your information.

Collecting And Using User Personal Data

When you use Your Aap we collect some of your information is listed below-

1.Personal information : User Name , Phone Number

Pursose of Data:- For cmmunicate with you regarding booking or customer support.

2.Location:

Pursose of Data:- To provide salon service at your requested location.

3.Payments Details:

Pursose of Data:- Payment details processed securely through our payment partner Razorpay.

4.Usae Data:

Pursose of Data:- For imporve our app and customer exprience.

Sharing of user Information:

Service Professional Our employee (Limited Details like Name ,Number,Location and service request to fulfill your booking)
Razorpay for secure payment processing.
We do not share user personal data any types of agency third party apps or website or any individual person.

Booking Conditions

1. Service Availability

- All bookings are subject to availability of beauticians in your selected location and time slot.

- The company reserves the right to reschedule or cancel a booking in case of unforeseen

circumstances.

2. Booking Confirmation

- A booking is confirmed only after successful payment (if applicable) or confirmation notification

from the app.

- Customers must provide accurate details including name, contact number, and address for

smooth service.

3. Rescheduling & Cancellation

- Bookings can be rescheduled up to 6 hours before the appointment time (subject to availability).

- Cancellations made less than 4 hours before the service may attract a cancellation charge.

- Refunds (if any) will be processed as per the company’s refund policy.

4. Customer Responsibilities

- Ensure a safe and hygienic environment for the beautician to perform services.

- Provide necessary utilities such as water, electricity, and a comfortable working space.

- Be available at the scheduled time to avoid delays.

- Health & Safety: Customers who are suffering from fever, contagious diseases, active skin

infections/allergies, or uncontrolled medical conditions (such as diabetes/sugar patients with

wounds or skin complications) are advised not to book services for their own safety and the safety

of our beauticians.

- By booking, customers confirm they are medically fit to receive salon services.

5. Service Guarantee

- The company ensures professional and verified beauticians.

- In case of dissatisfaction, customers must raise a complaint within 24 hours of service completion

through the app’s support section.

6. Pricing & Payment

- Service charges are displayed in the app at the time of booking.

- Additional requests beyond the booked services may incur extra charges.

- Payments are processed securely through our partnered payment gateways.

7. Liability

- The company will not be responsible for any indirect damages or delays caused due to customer

unavailability, incorrect address, or external factors (traffic, weather, etc

Transaction & Payment Terms and Conditions

Payment Processing

All payments for services booked through our application are processed securely via our authorized

payment partner, Razorpay. We do not directly collect, store, or process any customer debit/credit

card numbers, bank account details, or other sensitive financial information on our servers.

Information We Retain

For the purpose of payment verification and customer support, we may retain the following

transaction-related details:

- Transaction ID

- Transaction Amount

- Date and Time of Transaction

These details are stored securely and are used only for reference in case of service queries,

disputes, or refunds.

Transaction Security

Razorpay ensures that all transactions are encrypted and carried out through secure payment

gateways. Customers are encouraged to complete payments only through the official Razorpay

interface integrated within our app.

Confirmation of Payment

Upon successful payment, customers will receive a confirmation within the app and/or via

registered email/SMS. If a payment fails or remains incomplete, services will not be scheduled until

the payment is successfully verified.

Refunds & Disputes

Any refund requests, it will take 1-3 working days, chargebacks, or disputes will be subject to our Refund Policy and Razorpay’s

when raising such requests for faster resolution.

Customer Responsibility

Customers are advised not to share their Your Aap, Razorpay login credentials, OTPs, or banking details with

anyone, including our support staff. We are not responsible for losses due to unauthorized access

or incorrect information entered by the customer during payment

Childrens Privacy

-Our services are designed for individual who are 18 years of age or older. we do not intentionally collect personal details from minors.

Third - Party Services

Razorpay for secure payment processing.

User Rights

1.Contact us for any privacy related concerns

2.Access and update your personal details.

3.Request deletion of your and data

Advertisement Privacy Policy

-We display only our own offers, promotions, and service updates at the top section

of the home screen.

- We do not display or promote any third-party advertisements, websites, products, or

services.

- Any promotional content you see is strictly related to our own products, services, or

special offers.

- Your personal data is not shared with any advertiser or external company for marketing

purposes.

Update to this Privacy Policy

We may update our app privacy policy from time to time. update will be posted within the app and last update date will be revised.

Dispute Resolution & Legal Jurisdiction-

In the event of any despute,claim, or legal proceeding arising out of or relating to the use of our sevices,the shall be subject to the exclusive jurisdiction of the courts at Raipur, State of Chhattisgarh,India.

If you have any concerns about this privacy policy

you can contact us:- Email:- amitddw01@gmail.com